Support Engineer
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About YOOBIC
YOOBIC is a digital workplace platform designed for frontline teams in retail and hospitality. Through our mobile app, we help companies communicate better, train their teams, and manage daily operations all in one place.
We’re a global company with offices in London, Paris, New York, and Tel Aviv, and we’ve grown quickly since launching in 2014. Today, 300+ well-known brands like Boots, Lancôme, Lidl, and Peloton trust YOOBIC to improve how their teams work and deliver great customer experiences.
After raising $50M in funding and reaching strong growth and profitability, we continue to expand our global team.
About the Role
We’re looking for an Offshore Customer Support Specialist to join our Support team. This role involves working 9-hour shifts and supporting our global customers.
What You’ll Do
- Support customers in using the YOOBIC platform effectively
- Respond to support requests via email, chat, calls, or portal
- Troubleshoot issues or escalate when needed
- Keep customers informed and updated
- Identify and report bugs to internal teams
- Follow up on issues to ensure resolution
- Collaborate with Customer Success and Implementation teams
- Help improve our Help Center and internal resources
What We’re Looking For
- At least 2 years of experience in Customer Support (SaaS or technical support preferred)
- Strong communication skills in English and French (Spanish or Italian is a plus)
- Experience handling customer calls and support tickets
- Comfortable working with technical issues and troubleshooting
- Strong problem-solving and analytical skills
- Good teamwork and organization skills
- Experience supporting US customers or handling escalations is a plus
- Familiarity with tools like Zendesk is a plus
- Basic Excel skills (VLOOKUP, data analysis)
- Interest in technology and mobile troubleshooting