Field Rep Success Agent
Remote
Full Time
Entry Level
This position is fully remote and available for applicants living in countries in Central America and Mexico, including Guatemala, Honduras, El Salvador, Nicaragua, Costa Rica, and Panama.
Please submit your resume in English. *Availability to work evening and weekends*
ABOUT THE ROLE
The Field Rep Success Agent is 100% customer service-voice oriented as taking calls represent the biggest percentage of their daily tasks. The FSS is responsive, thorough, helpful, and communicative, and will have an intimate knowledge of Survey data applications to provide quick resolutions, create clear and efficient instructions, and provide data points for our application users. You will also work with our data team to ensure reportable data collection. Successful coordinators bring strong communication, planning, and analytical skills to accomplish day-to-day tasks in this role. Coordinators should be prepared to work collaboratively in a cross-functional environment with remote teams. This is a deadline-driven role where on-time delivery is imperative. This job requires exceptional ability to read, write and speak in the English language at a fluent level including comfort in utilizing retail-industry language and slang.
WHAT YOU WILL DO?
As a Field Rep Success Agent, the tasks include but are not limited to:
Please submit your resume in English. *Availability to work evening and weekends*
To be considered, please send a 2-minute introduction video to [email protected].
About Alia Services
Alia Services is a remote recruitment and payroll services company that supports entrepreneurs, small businesses, mid-sized companies, corporate teams, and candidates. We help organizations grow by connecting them with strong talent through a fast, efficient, and people-focused recruitment process.
What We Offer
At Alia Services, we provide:
About Alia Services
Alia Services is a remote recruitment and payroll services company that supports entrepreneurs, small businesses, mid-sized companies, corporate teams, and candidates. We help organizations grow by connecting them with strong talent through a fast, efficient, and people-focused recruitment process.
What We Offer
At Alia Services, we provide:
- Full-time remote opportunities with potential for overtime
- Competitive compensation
- A fast-paced, inclusive, and growth-oriented work environment
- Coaching, feedback sessions, mentorship, and leadership development
- Opportunities to gain cross-functional experience
ABOUT THE ROLE
The Field Rep Success Agent is 100% customer service-voice oriented as taking calls represent the biggest percentage of their daily tasks. The FSS is responsive, thorough, helpful, and communicative, and will have an intimate knowledge of Survey data applications to provide quick resolutions, create clear and efficient instructions, and provide data points for our application users. You will also work with our data team to ensure reportable data collection. Successful coordinators bring strong communication, planning, and analytical skills to accomplish day-to-day tasks in this role. Coordinators should be prepared to work collaboratively in a cross-functional environment with remote teams. This is a deadline-driven role where on-time delivery is imperative. This job requires exceptional ability to read, write and speak in the English language at a fluent level including comfort in utilizing retail-industry language and slang.
WHAT YOU WILL DO?
As a Field Rep Success Agent, the tasks include but are not limited to:
- Taking calls and responding to messages (85% of the workload is designated to responding to messages) from representatives through different communication platforms.
- Assisting the workforce with multiple issues and concerns, including: App issues, payment questions, clarifying the scope of work for successful completion, investigating and resolving disputes, granting extensions for work completion, communicating updates from the field to the project teams, and updating account information. Experience working simultaneously with customer service using voice, sms, chat and email.
- Responsible for comprehending project objectives and adapting to changing workflows to further aid in providing quick and clear guidance for the workforce, using internal tools.
- Clearly and effectively communicate with all stakeholders.
- Meet daily and weekly goals to aid in workforce satisfaction and time to complete.
- Execute tasks as needed to help achieve Field Rep Success, leading to the client success - lead by doing!
WHO YOU ARE AND WHAT DO YOU BRING TO THE TABLE?
- 2 years of customer service experience handling voice, chats, emails, or any other non-voice support channel.
- A strong grasp of reading and writing in the English language utilizing a native vocabulary of North America is required. A broader vocabulary including language from specific North American regions is a plus, but not necessary.
- Excellent written skills regarding software applications, mobile applications, user navigation, and release versions.
- Attention to detail and excellent knowledge of documentation and structuring instructions.
- Proficient with MS Office, experience in Jira or other project management software, and/or experience with software to author/proof/edit software preferred.
- A foundational understanding of retail, retail distribution, and/or retail merchandising.
- Comfortable analyzing data, asking questions and seeking solutions.
- Highly organized, ability to manage multiple priorities simultaneously.
- Collaborative attitude in planning and working.
WHAT DO WE PROVIDE?
- Full time positions with the potential for overtime.
- 100% remote positions.
- Competitive compensation package.
- An inclusive, fast pace exciting environment culture offering accelerated professional growth.
- 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
- Opportunities for cross-functional development
HOW ARE WE DIFFERENT?
Historically, outsourcing companies have valued profit over people and compensated for high turnover by underpaying employees. We want to change that. Alia Services not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
Diversity, Equity, and Inclusion are more than a commitment for Alia Services-- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at Alia Services!
Historically, outsourcing companies have valued profit over people and compensated for high turnover by underpaying employees. We want to change that. Alia Services not only offers fair compensation and benefits but values inclusion, belonging, and opportunity.
Diversity, Equity, and Inclusion are more than a commitment for Alia Services-- it is the foundation of what we do. Through diverse networks and pipelines, we have a clear vision: to create a Great Place to Work for All. We believe inclusion includes U. Be who U are at Alia Services!
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