Customer Success Manager
Remote
Full Time
Manager/Supervisor
****FULLY REMOTE POSITION****
****TO BE CONSIDERED, PLEASE SEND US A 2-MINUTE INTRODUCTION VIDEO TO [email protected]****
WHO WE ARE:
Alia Services is a well-known recruitment and payroll services company that operates remotely. We offer one-window solutions for entrepreneurs, small and medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast-paced recruitment process.
WHAT DO WE PROVIDE?
WHO WE ARE:
Alia Services is a well-known recruitment and payroll services company that operates remotely. We offer one-window solutions for entrepreneurs, small and medium enterprises, companies, corporates, and candidates. With us, a company can shape its organizational goals and objectives into reality by acquiring exceptional human capital with an easy and fast-paced recruitment process.
WHAT DO WE PROVIDE?
- Full-time positions with the potential for overtime
- 100% remote jobs
- Competitive compensation package.
- An inclusive, fast-paced, exciting environment culture offering accelerated professional growth.
- 1-on-1 coaching with feedback sessions, mentorships, and leadership development programs.
- Opportunities for cross-functional development
About the Role
Alia Services is recruiting on behalf of a fast-growing global SaaS company that provides a digital workplace and operational platform for enterprise customers. The company is expanding its customer-facing team and is looking for a Customer Success Manager (CSM) to help our clients get the most value out of the client's platform.
In this role, you’ll manage client relationships, support adoption, and act as a trusted advisor to ensure clients achieve their business goals.
What You’ll Do
- Build and manage relationships with key client stakeholders
- Run regular business reviews (typically quarterly)
- Help clients improve how they use the platform
- Identify risks and opportunities for growth
- Guide clients on strategy and best practices
- Monitor performance using data and KPIs
- Act as the main point of contact for client needs
- Solve issues proactively and ensure satisfaction
- Work closely with Product and internal teams
- Share insights and best practices across teams
What We’re Looking For
- Experience in Customer Success, Account Management, or Consulting (preferably in SaaS)
- Strong client-facing and communication skills
- Comfortable leading video calls with clients
- Experience running business reviews (QBRs)
- Strong project management and organizational skills
- Analytical mindset (comfortable with data, reports, KPIs)
- Proactive, problem-solving attitude
- Ability to work in a fast-paced, global environment
- Detail-oriented and highly organized
Languages
- English is required
- Additional languages are a strong plus (French, German, Italian, Portuguese, Spanish, Swedish, etc.)
Working Hours
- Standard schedule: Monday to Friday, 9 AM – 6 PM
- You’ll work within your client’s time zone
- No night shifts required
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